Return & Refund policy.

• All sales are final. Refunds are only issued if a product arrives damaged.
• If you receive a damaged item, please contact our customer service team within 10 days of receiving your order, providing clear photos of the damaged product. We will assist you with a refund or replacement.

Order Changes & Cancellations
• Orders are processed within 24 hours, making changes to sizes or products is difficult.
• Cancellations are not permitted once an order has been placed. Sales are final unless under exceptional circumstances.

Exchanges & Returns
• We do not offer exchanges or returns for any orders.
• To ensure the best fit, please refer to our Sizing Guide or contact us at info@coldust.store for personalized sizing recommendations.

Address Verification
• Please verify your shipping address carefully before placing an order, including apartment or dorm numbers.
• Once a package has been shipped, we are not responsible for lost or stolen orders. If an issue arises, please contact your local post office for assistance.

Refunds & Exchanges for Incorrect or Damaged Items
• Refunds and exchanges apply only to damaged, defective, or incorrect shipments.
• If you ordered the wrong size, a new order must be placed, as we do not offer size exchanges.

Sustainable, On-Demand Production
• All our products are made on demand to support eco-friendly production and reduce waste.
• As part of our sustainable approach, we do not offer cancellations, refunds, or exchanges except for damaged or incorrect items.

Contact Us

For any refund-related inquiries, please reach out to us at info@coldust.store, and we’ll be happy to assist you.