Terms of service.

By accessing or using our website (coldust.store) and the associated services, you agree to be bound by these Terms of Service.

1. Acceptance of Terms
• By using our website and services, you acknowledge and agree to comply with these Terms of Service.

2. Ordering & Payment
• All orders are subject to availability and acceptance.
• Prices are displayed on the website and may change without notice.
• Payment is required at the time of order placement to process your transaction.

3. Shipping & Delivery
• Our standard processing time is 1-3 weeks unless otherwise indicated.
• Delivery times vary depending on the shipping method chosen at checkout.
• Once your order is shipped, you will receive a tracking number via email for real-time updates.

4. Returns & Refunds
• All sales are final, except in cases of damaged products upon receipt.
• If your item is damaged, please contact our customer service team within 10 days, providing photos of the damaged product. We will assist with either a refund or a replacement.

5. Size & Product Changes
• Orders are processed 24 hours after placement, making changes or modifications challenging.
• Please refer to our Sizing Guide or contact us for sizing assistance before placing your order to ensure the correct fit.

6. Address Verification
• It is your responsibility to ensure the accuracy of the shipping address at checkout.
• We are not liable for lost or stolen packages once they have left our fulfillment center. If an issue arises, please reach out to your local postal service for assistance.

7. Refunds & Exchanges
• Refunds and exchanges are applicable only to damaged, defective, or incorrect items.
• If you ordered the wrong size, a new order will need to be placed, as we do not offer exchanges.

8. Contact Information
• For any inquiries or assistance, please contact us at info@coldust.store. We aim to respond promptly and provide support.

9. Modification of Terms
• COLDUST reserves the right to modify these Terms of Service at any time. Any updates will be effective immediately upon posting on our website.

10. Governing Law
• These Terms of Service are governed by the laws of Manitoba, Canada.

We appreciate your time in reviewing these Terms of Service. Should you have any questions, please don’t hesitate to contact us at info@coldust.store